Dear @Alessandro Ciompi  As far as I know, they have certain requirements for the computer for this product. For example, it needs the computer to have a USB-C port that is fully functional o...

Dear @Alex Grade  It depends on your computer C port specification and which HDMI port of the product.If your computer's C port is DP1.2 specification, then with 4lane single conversion C TO ...

Hi @Dennis Wu  It could be related to refresh rate/resolution, you can connect one DP port first and then turn the resolution to the lowest, wait for one to work before connecting the second ...

Dear @Josiah67 Based on what you've provided, I'll offer a few thoughts on my end to see if they help;❶ Was the product working properly before? If it was working normally for a long time befo...

Hi @Matteo Mat  1. Please make sure whether the hub needs driver, and whether your driver is correct, this can find the seller to confirm.2. If the driver is correct, you can change the compu...

Dear @Matteo Mat  About solving the hub problem:1. PC supports DP1.2: HDMI resolution will be 4K@30Hz if 2 HDMI ports are playing at the same time.2. Only DP1.4 laptops can reach 4K@60Hz when...

Hi @Shak Malik  1. Which cable do you use to connect your monitor to the hub (HDMI-HDMI/HDMI-DP/DP-DP)?Because you need to confirm whether there is any problem with the two HDMI ports on the ...

Hi @Greg Gillilan  Once your laptop goes to sleep, the hub is unavailable, the system goes into sleep mode, the hub's HDMI and USB ports lose power, have no signal, are unusable, and therefor...

I had to unplug all devices (additional screen, usb devices) from my laptop and then use the ISPTool to avoid that error.

Dear @Natasha Brown  I'm sorry for this problem.Although the electronic product is weak electricity, it will heat up after using it for a long time.So we suggest not to use it for a long time...