Hi @Shak Malik  1. Which cable do you use to connect your monitor to the hub (HDMI-HDMI/HDMI-DP/DP-DP)?Because you need to confirm whether there is any problem with the two HDMI ports on the ...

Hi @Greg Gillilan  Once your laptop goes to sleep, the hub is unavailable, the system goes into sleep mode, the hub's HDMI and USB ports lose power, have no signal, are unusable, and therefor...

I had to unplug all devices (additional screen, usb devices) from my laptop and then use the ISPTool to avoid that error.

Dear @Natasha Brown  I'm sorry for this problem.Although the electronic product is weak electricity, it will heat up after using it for a long time.So we suggest not to use it for a long time...

Hi I have an 9 in 1 usb c hub i have the adaptor connected to my Dell laptop usb c  and then I have 2 monitors connected to the port via hdmi  One of my monitors has stopped displaying...

We recently purchased several 9 in 1 Docking Station with Display Ports. One of these docking stations gets very hot when being used - so hot we feel it may become a fire risk. Is this a faulty do...

Dear  @Allen J ，Regarding the issue you mentioned, it is limited by the Mac OS itself. The docking station only supports mirroring mode, i.e. displaying the same image. However, if you co...

Hello, I've got the USB C Docking Station Dual Monitor,USB C Dock Dual Display 2 HDMI Adapter,14 in 1 Multiport Hub Triple Display 4K HDMI unit. I have that connected to my Mac Pro with two Dell ...

When the the USB C Docking Station plug into computer, and connect monitor through HDMI port , the computer system determines that there is an external HDMI device and automatically switches the au...

@Tony M Dear Tony, Thanks for your purchase and sorry for the inconvenience caused by our product.We have checked that your laptop isn't compatible with our product.The type-c port on your laptop...