Hi @mark hutton, To better solve your problem, please assist us with the following information: 1. Provide the detailed product model and SN. 2. Provide the detailed model of your laptop. For ex...

the usb docking station is not connecting to my 2 extra monitors , ive tryed one at a time and still no joy   

Hi @Mel Vin, Could you please provide more details about the issue you are encountering? For example, which port is not functioning properly? We will do our best to assist you and resolve the iss...

Is there a way to get my Galaxy Book Flex Alpha 2 to work with this docking station (https://www.amazon.com/Docking-Selore-Monitors-Displayport-Charging/dp/B08HLZ4X8Q?ref_=ast_sto_dp&th=1&p...

Hi Benjamin Fryman, To better solve the problem, please provide the information as follows: 1. Please provide your detailed laptop model.2. After connecting the devices, please open the display s...

Hello I have both a Dell Lapto and a Chromebook that when connecting my hub to it, only HDMI-1 port seems to register the monitor.  This has been happening ever since I received this product, ...

Hi, thank you for the information. To help our technicians better visualize and resolve the issue as soon as possible, please connect the devices, open the display settings, and take a video (inclu...

Hi  1. Both monitors are connected HDMI-to-HDMI. 2. All drivers on both laptops are up to date. The USB-C port works fine directly connected to monitors, same for the HDMI (from laptop to mo...

Hi, To better solve the problem, please provide the information as follows: 1. Please ensure you are using DP-to-DP or HDMI-to-HDMI cables for connection. 2. Try manually updating the graphics c...

Just an update that I also tried using a different laptop - a lenovo I use for work and that I connect to monitors using its USB C port on a daily basis - and it's still not working. Unless you ha...