Is there an app that needs to be downloaded in order for the dongle (model SEU2205) to be recognized by my Macbook Air (retina, 13-inch, 2019, running macOS Monterey V 12.6.7)? When I plug the it i...

I'm running on Windows 11 and my computer has the following port according to manufacturer specs:- 1 x DisplayPort 1.4 Type-C over USB 3.2 Gen 2I bought your dual HDMI adapter on Amazon (SEUC0703) ...

I have a fairly new computer and all the ports on my 13 in 1 dockstation work except the monitor ports.On the other hand, everything works fine on my laptop. Could you help me.Thank you.

Hi @Jaseem Hasib  Based on my experience, it is necessary to check if your Micro Star Sword laptop is incompatible with the hub. You may need to first check the specific model of the computer...

Dear @Alessandro Ciompi  As far as I know, they have certain requirements for the computer for this product. For example, it needs the computer to have a USB-C port that is fully functional o...

Dear @Alex Grade  It depends on your computer C port specification and which HDMI port of the product.If your computer's C port is DP1.2 specification, then with 4lane single conversion C TO ...

Hi @Dennis Wu  It could be related to refresh rate/resolution, you can connect one DP port first and then turn the resolution to the lowest, wait for one to work before connecting the second ...

Dear @Josiah67 Based on what you've provided, I'll offer a few thoughts on my end to see if they help;❶ Was the product working properly before? If it was working normally for a long time befo...

Hi @Matteo Mat  1. Please make sure whether the hub needs driver, and whether your driver is correct, this can find the seller to confirm.2. If the driver is correct, you can change the compu...

Dear @Matteo Mat  About solving the hub problem:1. PC supports DP1.2: HDMI resolution will be 4K@30Hz if 2 HDMI ports are playing at the same time.2. Only DP1.4 laptops can reach 4K@60Hz when...