Hi @G Birch According to your description, here are some guidance:1: Reconnect with our configured cable, then open the computer display settings, take a picture of the whole, first confirm wh...
Hi @G Birch According to your description, here are some guidance:1: Reconnect with our configured cable, then open the computer display settings, take a picture of the whole, first confirm wh...
Hi @G Birch, We are sorry to hear this, but please don't worry, we will help you solve the problem. Please provide the model number and SN number of the product (usually on the back of the ...
Hi @Matt McCutcheon Have you solved the resolution problem before? For example: have you updated the computer's BIOS, etc. As for the discount you mentioned, you can send me the link of the...
@mark lefler Hi, I need you to send the serial number of the product (usually on the back of the product), not the model number.If you can't send a video, try sending a photo of the glitch &...
Hi @mark lefler In order for us to solve your problem more clearly, please provide the product's SN serial number (on the back of the product), and then attach a screenshot or video of the fault. ...
Hi BrianAfter the technical support, we provide two suggestions:1: Consider manually adjusting the brightness of the monitor. There is a button on the monitor to adjust it.2: After completing the f...
Hi @Brian Adams ,In order to solve your problem more quickly, please provide the SN serial number of the product (usually on the back of the product). It would be even better if you could prov...
@Matt McCutcheon Well. Wait for your SN number.
Hi @Mike Wong,In order to better solve your problem,What is your computer model?A suggestion: You can try connecting other devices to check if it is a compatibility issue.
Hi,@Thempleton Aart This is our official website, this is a different platform. If you should check the purchase information from the AMZ platform.