Hi @mark hutton, To better solve your problem, please assist us with the following information: 1. Provide the detailed product model and SN. 2. Provide the detailed model of your laptop. For ex...
Hi @mark hutton, To better solve your problem, please assist us with the following information: 1. Provide the detailed product model and SN. 2. Provide the detailed model of your laptop. For ex...
Hi @Mel Vin, Could you please provide more details about the issue you are encountering? For example, which port is not functioning properly? We will do our best to assist you and resolve the iss...
Hi Benjamin Fryman, To better solve the problem, please provide the information as follows: 1. Please provide your detailed laptop model.2. After connecting the devices, please open the display s...
Hi, thank you for the information. To help our technicians better visualize and resolve the issue as soon as possible, please connect the devices, open the display settings, and take a video (inclu...
Hi, To better solve the problem, please provide the information as follows: 1. Please ensure you are using DP-to-DP or HDMI-to-HDMI cables for connection. 2. Try manually updating the graphics c...
Hi @Gaston Perez, To better solve the problem, please provide the following information: 1. Please provide the specific model of your laptop. 2. Has there been any change in your usa...
@Fausto Bartra Okay, you can try manually updating the graphics card drivers and upgrading the firmware as mentioned above to see if it resolves the issue. If the problem persists, you can r...
@Ewan Armstrong-Bridges Hi, To better address your issue, please provide the following information: 1. Provide the specific computer model;2. Any changes in your usage environment compared ...
@Fausto Bartra Thanks for the information. There may be compatibility issues with secondary adapters. Therefore, we recommend to use DP-to-DP or HDMI-to-HDMI cables. Addition...
@Caroline Vézina Hi, To better solve your issue more effectively, please provide the following: 1. The specific model of your computer to verify compatibility.2. Ensure you are using...