Posts made by Selore Global

• Is it possible to use two products at the same time to achieve four expanded displays?

  Sorry, our USB-C hub/dock can't be worked together. The secondary transfer can't be worked either.

  posted in Gerenal questions

  

  Selore Global
  9/22/22, 6:48 AM
• Why is there no sound output from the HDMI cable on TV?

  When the USB C Docking Station plugs into a laptop and connects the monitor through the HDMI port, the computer system determines that there is an external HDMI device and automatically switches th...

  posted in Audio port doesn't work

  

  Selore Global
  9/22/22, 4:08 AM
• Why does the network cut out after 5-10 minutes of use?

  When your network cut out, you can check from the below steps: 1. Test if there is a problem when only connecting the network cable. 2. Cross-test. Try to connect the docking station to another d...

  posted in Ethernet port doesn't work

  

  Selore Global
  9/22/22, 3:54 AM
• Why my laptop cannot recognize an SD card?

  To avoid external reasons: Please make sure that you inserted the card completely. Reinsert the SD card and check that the surface chip is not smudged and that the metal areas are not dull or s...

  posted in SD/TF card slot doesn't work

  

  Selore Global
  9/22/22, 2:53 AM
• Why does the resolution drop when two monitors are connected?

  When the product is dual-connected to two monitors on a Win PC, the resolution will be based on the smallest monitor. When the monitor resolution is 1080, both monitors are at 1080 resolution.

  posted in HDMI port doesn't work

  

  Selore Global
  9/22/22, 2:19 AM
• Why one of the two HDMI ports is working, the other is not?

  Firstly, make sure that the computer has recognized the 2 EDIDs. If it has, adjust the resolution. When using the hub with 2 monitors, you may need to reduce the resolution of the 4K monitor to ...

  posted in HDMI port doesn't work

  

  Selore Global
  9/22/22, 2:12 AM
• Why the laptop is not charging via the hub's PD port?

  1. Check if the laptop power adapter supports PD protocol. 2. The power adapter of the laptop is too low, it is recommended to use a higher power adapter: a portion of the power will be deducted w...

  posted in Charging port doesn't work

  

  Selore Global
  9/22/22, 2:01 AM
• Why are wireless mouse and wireless keyboards delayed when plugged into the USB-A port?

  USB3.0 and wireless devices have similar frequencies; they may interfere with each other when used together, which may cause the signal of the mouse and keyboard instability. This interference can...

  posted in USB-A port doesn't work

  

  Selore Global
  9/21/22, 9:57 AM
• How soon can I get the goods?

  3-7 business days.

  posted in Shipping, Return& Exchange

  

  Selore Global
  9/20/22, 4:20 AM
• Who is our logistics?

  Amazon functions as our logistics partner to ship out products. They will choose the carrier that they think works best for our customers.

  posted in Shipping, Return& Exchange

  

  Selore Global
  9/20/22, 4:19 AM