Dear @Jonathan Eddie ,I am so sorry for the inconvenience brought by our products.May i know that how many docking stations has this issue when connected with Thinkpad Laptops? If convenient,y...

HI We have 8 of your 14 in1 docking stations connected to Lenovo Thinkpad Laptops. At the end of last week and all this week, the monitors they are connected to are going blank and you have to di...

I've also installed the driver following the procedure here: https://seloreglobal.com/pages/driver-upgrade Nothing change. Can you please advice if there's anything i can try? thanks

Hi, I have a Dell XSP 13 and i bought a 13 in 1 to use with two external monitor (2 Dells). I've connected them both via HDMI. Unfortunatly the second monitor won't go higher 1920x1080. The monit...

Dear @Stella Gomez, We apologize for any inconvenience caused. Please note that our network card unit is not in the same place with the video display unit which should not affect the video perfor...

Dear @Kyle Wallder We apologize for the inconvenience caused. The error code you encountered indicates that there is an issue with the environment.   Typically, the environment requireme...

I recently tried to update my device using your firmware update tool.  Half way through, the process failed.  Anytime I try to run the update now, it displays the following: "Trying into...

Why am I losing internet connection when I connect a second monitor? Hi Community, So I have been using 1 monitor for the last year everything’s been fine. However I have recently added an ...

Dear @Gareth Miller , So sorry for the inconvenience caused by this adapter. According to the information you provided, it may be a compatibility problem.   In order to further confirm and ...

Dear @Fabrice Lays , We would like to present our deepest apologies for all the inconvenience. May I ask if you have updated your computer recently? To better help you solve problem, could ...