Hi, thank you for the information. To help our technicians better visualize and resolve the issue as soon as possible, please connect the devices, open the display settings, and take a video (inclu...

Hi  1. Both monitors are connected HDMI-to-HDMI. 2. All drivers on both laptops are up to date. The USB-C port works fine directly connected to monitors, same for the HDMI (from laptop to mo...

Hi, To better solve the problem, please provide the information as follows: 1. Please ensure you are using DP-to-DP or HDMI-to-HDMI cables for connection. 2. Try manually updating the graphics c...

Just an update that I also tried using a different laptop - a lenovo I use for work and that I connect to monitors using its USB C port on a daily basis - and it's still not working. Unless you ha...

None of the HDMI ports work on my SEDK1407 with my Asus Zenbook S 14 (UX5406). I have just bought the SEDK1407 from Amazon, SN: H59AA312017 All other devices attached to the Selore SEDK1407 are f...

Hi @Gaston Perez, To better solve the problem, please provide the following information:   1. Please provide the specific model of your laptop.  2. Has there been any change in your usa...

Additional details for context: I’m using a Windows laptop with this docking station. The Display Settings in Windows do not recognize any external monitor when connected through th...

Hello, I purchased the Selore 13-in-1 USB-C Docking Station (SKU: DK1407) on December 8, 2024. The device was working fine untill today. I started experiencing a serious issue with the video outpu...

@Fausto Bartra  Okay, you can try manually updating the graphics card drivers and upgrading the firmware as mentioned above to see if it resolves the issue. If the problem persists, you can r...

@Ewan Armstrong-Bridges  Hi, To better address your issue, please provide the following information: 1. Provide the specific computer model;2. Any changes in your usage environment compared ...