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Troubleshooting

What if your docking station doesn't work, or can't connect the monitor? Whenever you have a problem with our product, don't be worried! There are many basic troubleshooting techniques you can use to fix issues.

• Gerenal questions

  If your laptop has other questions about your hub/dock, such as the hub/dock becoming hot, the screen going black, the laptop can't working...

  10/16/24, 2:39 AM
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  Selore Global
  10/16/24, 2:39 AM

  Hi @Charles Yaw, According to the computer model you provided and the current abnormal situation...
• Charging port doesn't work

  If your connected devices are not charging via the hub’s PD port, it may be due to an issue with the connected laptop, the device you’re charging, the charger and charging cable, or the hub itself.

  1/2/24, 1:45 AM
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  Selore Global
  1/2/24, 1:45 AM

  Dear @Graeme Hilton @Don Macleod We apologize for the inconvenience. Based on your response...
• HDMI port doesn't work

  When the hub/dock's HDMI port is not working, no display will be shown on a monitor connected to the hub or dock, or the resolution is turned to a lower resolution. This problem may be caused by the connected laptop, HDMI cable, monitor, or hub/dock.

  10/18/24, 1:06 AM
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  Selore Global
  10/18/24, 1:06 AM

  You're welcome😃
• USB-A port doesn't work

  If you connect a device to the USB-A port but it cannot be recognized by your laptop or you cannot transfer data between the device and your laptop, the issue may lie in the connected laptop, USB-A device, or with the hub/dock itself.

  9/25/24, 2:10 AM
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  Selore Global
  9/25/24, 2:10 AM

  Hi @Master Yoda ， Please rest assured that we will provide you with a solution.Here we need...
• SD/TF card slot doesn't work

  If your laptop cannot recognize an SD card, the issue may be caused by the connected laptop, the SD card, or the hub/dock itself.

  9/22/22, 2:53 AM
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  Selore Global
  9/22/22, 2:53 AM

  To avoid external reasons: Please make sure that you inserted the card completely. Reinsert t...
• Ethernet port doesn't work

  If there is a network problem connecting a network cable via a dock's network port, it may be due to the ethernet cable, the computer, and the hub/dock itself.

  12/21/23, 5:54 AM
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  Selore Global
  12/21/23, 5:54 AM

  Dear  @Allan CarterWe apologize for the inconvenience. In order to better help you solve th...
• Audio port doesn't work

  When you plug a 3.5mm audio device such as a headphone, headset, etc., into the hub/dock’s audio port, but no sound is heard from the audio device, the issue may be caused by the connected laptop, audio device, or hub/dock.

  12/21/23, 1:27 AM
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  Selore Global
  12/21/23, 1:27 AM

  Hi @Aymeric WALRAVE  The audio of this product can be adjusted independently. Could you ple...

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  9/16/22, 1:38 AM
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  Selore Global
  9/16/22, 1:38 AM

  If you have a question, we encourage you to ask the question publicly on our forum so we can help...
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  9/20/22, 4:16 AM
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  Selore Global
  9/20/22, 4:16 AM

  30-day money-back guarantee for any reason; for 30 days after the date of purchase, return your u...
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  9/20/22, 4:20 AM
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  Selore Global
  9/20/22, 4:20 AM

  3-7 business days.
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