I had to unplug all devices (additional screen, usb devices) from my laptop and then use the ISPTool to avoid that error.

Dear @Natasha Brown  I'm sorry for this problem.Although the electronic product is weak electricity, it will heat up after using it for a long time.So we suggest not to use it for a long time...

Hi I have an 9 in 1 usb c hub i have the adaptor connected to my Dell laptop usb c  and then I have 2 monitors connected to the port via hdmi  One of my monitors has stopped displaying...

We recently purchased several 9 in 1 Docking Station with Display Ports. One of these docking stations gets very hot when being used - so hot we feel it may become a fire risk. Is this a faulty do...

Dear  @Allen J ，Regarding the issue you mentioned, it is limited by the Mac OS itself. The docking station only supports mirroring mode, i.e. displaying the same image. However, if you co...

Hello, I've got the USB C Docking Station Dual Monitor,USB C Dock Dual Display 2 HDMI Adapter,14 in 1 Multiport Hub Triple Display 4K HDMI unit. I have that connected to my Mac Pro with two Dell ...

When the the USB C Docking Station plug into computer, and connect monitor through HDMI port , the computer system determines that there is an external HDMI device and automatically switches the au...

@Tony M Dear Tony, Thanks for your purchase and sorry for the inconvenience caused by our product.We have checked that your laptop isn't compatible with our product.The type-c port on your laptop...

Hi @Christhian Mentor  Thanks for your purchase and taking time to contact us. And sorry for the inconvenience has casued to you.May I know if you have downloaded the corresponding driver for...

Hello,  I've the same problem. I've also execute the procedure above, with no success.  So far, the only solution I've found is to use the hdmi port from my laptop (Dell Latitude 3410)....