1: My monitor has no other issues with display and is displaying normally with my previous set up 2: What does this even mean? Are you saying my computer is too old? Or too new? It's a high power ...

Hi @Michael Cooper, We give the reasons why your upgrade failed. You can check: 1: If the HDMI monitor you are connected to does not display normally, the upgrade program will fail; 2: If you up...

Both files failed. At this point my IT department is recommending returning this dock and looking for something else to fill it's function, but we're willing to try something else if there are any ...

Hi @Michael Cooper，Try the first one first, if that doesn't solve the problem, then try the second one.

Finally been able to set up a time with my work IT to get this installed and we have a question. The instruction file example only has one BIN file to choose from, but the file you sent me has 2. W...

Hi @Benjamin Di Qual， https://www.siliconmotion.com/download/3Xf/a/index.htmlPlease click the link to go to the official website to download the driver. After installation, you need to allow scr...

I'm having the same issue. On a macbook Pro 2023 and surface pro9 Same monitors and cables work with other HDMI to USB C connectors Your model # is SEUC0225  

Hi @Sal Vatore，It may be a compatibility issue.Please tell me the model of your product and the model of your computer device.

I am also having the same problem with my Selore docking station. My HDMI monitors are not working with the Selore docking station. It used to work; then started restarting for no explicable reason...

Hi @tony coleman，OK.Please tell me the model of your product and the model of your computer device.