Hi, I just received my docking station bought from this link https://www.amazon.com.au/dp/B0CLGKDD88?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1 I connected the two HDMI ports to my external monito...

Hello, With the docking station, I only received a USB-C to USB-A cable while my PC's DP port is USB-C (hence the use of another '5A' USB-C cable). The problem is that it worked during the first ...

Hi @Xavier GRÉGOIRE, Thanks for the information you provided. Please make sure to use the cable that came with the SEDK1501 docking station. Best regards

Here is the video, The station is powered on, and the PC's power port remains off. No projection on the secondary screen. At the end of the video, you will see that the mouse moves on the screen wh...

Hi @Xavier GRÉGOIRE, To better solve the problems you encounter. Could you provide videos of the docking station in use?  (The video includes the product, laptop and monitor). Looking...

Hi @Martin C.  To better solve your problem, please connect your laptop to the monitor, USB devices, etc. Open the display settings on your computer. Record a complete video (include the prod...

Hello, I recently bought a docking station with serial number SEDK1501. Until now, it has been working fine. I purchased a new Lenovo IdeaPad Slim 5 laptop (with PD port) and connected it to the d...

I bought the hub USB 7 in 1 (ref: SEUC0116C) and it stopped working today. I was using it to have HDMI on my Macbook Pro M1 but last time I plugged it in, nothing happened. Tried on a differen...

Hi @Gary Sherwin, We apologize for the inconvenience this adapter has caused. Could you please try the following troubleshooting steps: 1. Update Your Graphics Driver- Please install the latest ...

@Selore Global Thank you.  You have confirmed my suspicions about HDMI-to-DP cables nor working with the device.  The function of ports 2 an 3 is a different issue.  My computer does...