@utubu uasi Hi， There is no problem when you use a DELL computer to connect our product, but there is a problem when connecting to Surface Laptop 3; then the problem still exists after upgrad...

Thanks I did that, but still I get the same issue. Monitors are not recognized on startup and I have to disconnect and reconnect the monitors.   Here is a screenshot of the info screen.

Hi @utubu uasi  Please click the link, https://drive.google.com/file/d/1D4NHD_ttMaJVJvs6NhR6rCvu18OHk-cg/view?pli=1then click the download button in the upper right corner. After downloadin...

I'm not sure what you mean. All I've used is two new hdmi cables from the docking station to the two monitors and a new laptop usb c charger to the docking station. The usb c cable from docking st...

Thank you for your support. This is our motivation to become better and better.💯

@utubu uasi  ①From the pictures you provided, it can be seen that you did not use the wires we configured to use the product. Please use the wires we provided.②Click the link below to downloa...

This sounds amazing as I found itvery much useful and informative to be honest. Also, I have gone through thispost which definitely helped me out a lot as a new member I am looking forwardfor more ...

This is the best photo I can take without disconnecting all of the cables and pulling it out. I have noted in red where the cables are connected.   1

We need to determine whether you are connected correctly

@utubu uasi Yes, you need to take a photo.⑤Take a whole connection diagram to see the connection status (need to include the monitor, product, and computer)