HDMI ports don't work. Monitors not recognized. If they plug the same monitor cords directly in the computer's single HDMI port they work (one one HDMI port).    1: Product model: SEUC0...

Hi @Joel Min, Thanks for your support. To better solve your problem, please provide the information as follows: ① Connect a single monitor separately to see if it can be displayed normally. ...

I know there is no issue with the cables or the laptop because I can connect to another docking station (from another brand) without problem

Hi, I just received my docking station bought from this link https://www.amazon.com.au/dp/B0CLGKDD88?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1 I connected the two HDMI ports to my external monito...

Hello, With the docking station, I only received a USB-C to USB-A cable while my PC's DP port is USB-C (hence the use of another '5A' USB-C cable). The problem is that it worked during the first ...

Hi @Xavier GRÉGOIRE, Thanks for the information you provided. Please make sure to use the cable that came with the SEDK1501 docking station. Best regards

Here is the video, The station is powered on, and the PC's power port remains off. No projection on the secondary screen. At the end of the video, you will see that the mouse moves on the screen wh...

Hi @Xavier GRÉGOIRE, To better solve the problems you encounter. Could you provide videos of the docking station in use?  (The video includes the product, laptop and monitor). Looking...