Yes, I am using the cable provided with the dock. This is a company computer, so I can't just download a different driver, but I did just check and all drivers are up to date.

Hi @Michael Cooper ,  there are two operations here. Please try them. ① Confirm whether to use our configured cable, if not, please use our configured cable; ② Click the link to downloa...

Computer is an HP ZBook 15 G6. I hope this video link works. Sorry about the background audio. The problem is unpredictable in timing so I had a video playing in the background. ComputerDockIssue.mp4

Hi @Pac Mayne please follow the instructions above,thanks.           

mines too'

Hi@Michael Cooper The first possibility is that the power supply adapter is abnormal, resulting in abnormal docking power supply and phased disconnection;The second possibility is that your co...

I recently got a model SEDK1407 docking station. I've hooked everything up correctly and confirmed there are no issues with my computer, monitors, or cables. Every couple of minutes I lose all conn...

Hi @Stuart Deacons ，I'm sorry you had a bad experience. But we will certainly solve your problem to your satisfaction.However, according to your description, we can not completely judge where ...

I have purchased a USB C Docking station with 65W Power Adapter, 16 in 1 USB C Dock Quad Monitor Dual HDMI DisplayPort VGA Laptop Docking Station with 2 HDMI, USB A&C 3.1, 2*USB A 3.0, RJ45 Eth...

Dear @Hari Prasanth Loganathan Each person purchases a different product model and has different solutions.         1：Please provide your product SN serial number2: What ...