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  4. Docking station cuts out frequently, causing both screens to remain off - but the mouse/headset/keyboard keep working

Docking station cuts out frequently, causing both screens to remain off - but the mouse/headset/keyboard keep working


  • JH
    Jack Huggins
    2/16/25, 9:37 PM

    Hello,

    I have a Selore docking hub, with two HMDIs, three USB-Bs and the USB-C (hub connector).
    I have two screens plugged in to the two HDMIs, and a mouse, headset & keyboard plugged into the USB-Bs.
    I plug the USB-C into both my personal laptop, and work laptop. Switching one every day or so.

    The model is a SEUC0228.

    Sometimes when I plug in the USB-C, everything works fine. But other times, I will plug it in and it wont register the screens (but the mouse, keyboard and headset works). Other times, ill be plugged in and suddenly the screens will go back. Sometimes it happens randomly, othertimes I happens when I knock the dock which leads me to think it might be a loose connection. But I have checked all the cables and they all appear plugged in.

    This happens almost every time I switch between laptops. My current work around is to unplug, wait 10 seconds, and then plug back in - and keep repeating until it works. Sometimes it never works, and I have to use my laptop screen.

    I tried to search for driver download, but I couldnt find the driver for my specific model.

    Please help.

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  • Selore Global
    Administrator
    Administrator
    Selore official account
    Selore Global Staff member
    2/19/25, 1:26 AM

    Hi @Jack Huggins,

    Please try the following:

    Try to uninstall the driver and re-download and install it from the SM76x official website. If the problem still occurs, please let us know.

     

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