Hi @tony coleman，OK.Please tell me the model of your product and the model of your computer device. 

Hi i have the 8 in 1 adapter. i can't get the hdmi or dp port to work but all the usb ports work ok. i'm trying to connect my HP 15-fc0016na to 2 external monitors but the laptop doesn't detect the...

@Stuart Deacons Thank you for the above, but there is one important point.Could you please provide a video? (Including the connection wires of the entire base, as well as the LED flickering fa...

Hi there, Sorry for the delay. SN is SN2432 Model Number: SEDK0701 Using it on an iPad Pro (5th Generation) Stu

@Michael Cooper Unfortunately, there is no other solution for the time being. If there are other solutions later, I will tell you.

This is a work computer and I cannot just run random programs on it. Are there any other solutions?

Click Download and there will be an installation tutorial.  https://drive.google.com/file/d/1vKeiqVHvyd9GN8KHjccsT5DinP4LfaHn/view?usp=sharing        

Which of the attached files am I supposed to run to update the graphics driver? 

Hi @Michael Cooper , the driver I posted above is a program made by our technical colleagues for this, which is different from other drivers If you've followed the steps above and still haven...

Yes, I am using the cable provided with the dock. This is a company computer, so I can't just download a different driver, but I did just check and all drivers are up to date.