Hi @Michael Cooper， Please send your order number to support@seloreglobal.com and attach a screenshot of our chat.We will provide you with the next step of after-sales refund support.

Hi I'm having the same problem. I'm using a Asus Vivo Flip TP412F and trying to connect two Dell S3222HN curved monitors. Your device model is : SEUC0304.

Hello,I have a Selore docking hub, with two HMDIs, three USB-Bs and the USB-C (hub connector).I have two screens plugged in to the two HDMIs, and a mouse, headset & keyboard plugged into the US...

1: My monitor has no other issues with display and is displaying normally with my previous set up 2: What does this even mean? Are you saying my computer is too old? Or too new? It's a high power ...

Hi @Michael Cooper, We give the reasons why your upgrade failed. You can check: 1: If the HDMI monitor you are connected to does not display normally, the upgrade program will fail; 2: If you up...

Both files failed. At this point my IT department is recommending returning this dock and looking for something else to fill it's function, but we're willing to try something else if there are any ...

Hi @Michael Cooper，Try the first one first, if that doesn't solve the problem, then try the second one.

Finally been able to set up a time with my work IT to get this installed and we have a question. The instruction file example only has one BIN file to choose from, but the file you sent me has 2. W...

Hi @Benjamin Di Qual， https://www.siliconmotion.com/download/3Xf/a/index.htmlPlease click the link to go to the official website to download the driver. After installation, you need to allow scr...

I'm having the same issue. On a macbook Pro 2023 and surface pro9 Same monitors and cables work with other HDMI to USB C connectors Your model # is SEUC0225