Hi @Charles Yaw, According to the computer model you provided and the current abnormal situation, your computer should support DP1.2, up to two 1080p/60hz displays. We recommend that you open the...

G'day Support and/or Community from down under,  Recently bought the 13 in 1 USB C Docking Station for Dual Monitor set up: https://www.amazon.com.au/dp/B0B49QYYCX?ref=emc_p_m_5_i_&t...

Hi @Tony Prout: I'm sorry to tell you that after checking. The C port of your computer does not support video output, and the product using DP signal master control is not compatible; so the vide...

I have an lenovo laptop and I plugged in the HDMI cords into the docking station and connected the docking station into the laptop and my keyboard and mouse work but not the monitors? I check ...

@utubu uasi Hi， There is no problem when you use a DELL computer to connect our product, but there is a problem when connecting to Surface Laptop 3; then the problem still exists after upgrad...

Thanks I did that, but still I get the same issue. Monitors are not recognized on startup and I have to disconnect and reconnect the monitors.   Here is a screenshot of the info screen.

Hi @utubu uasi  Please click the link, https://drive.google.com/file/d/1D4NHD_ttMaJVJvs6NhR6rCvu18OHk-cg/view?pli=1then click the download button in the upper right corner. After downloadin...

I'm not sure what you mean. All I've used is two new hdmi cables from the docking station to the two monitors and a new laptop usb c charger to the docking station. The usb c cable from docking st...

Thank you for your support. This is our motivation to become better and better.💯

@utubu uasi  ①From the pictures you provided, it can be seen that you did not use the wires we configured to use the product. Please use the wires we provided.②Click the link below to downloa...