@Matt McCutcheon Well. Wait for your SN number.

1. HP EliteBook 840 G8 and DP version, if you mean Display Port version, this laptop doesn't have a built in DP port, only HDMI. The Dell S2417DG monitors are DP 1.2 and HDMI 1.4.2. I upgraded all ...

Hi @Mike Wong，In order to better solve your problem,What is your computer model?A suggestion: You can try connecting other devices to check if it is a compatibility issue. 

Hi，@Thempleton Aart This is our official website, this is a different platform.     If you should check the purchase information from the AMZ platform.

Can't find anything on this website about this product I bought not so long time ago from Amazon...  

When I plug in the SEUC6002 hub on a Win11 laptop, I get a USB Device Not Recognized message.   the hub works with USB devices connected to it like keyboard.   however, it doesn't wor...

@Sean Novosad 

Hello, I have consulted the technical department and the next step of operation suggestions for you is:Because the computer you mentioned has multiple versions, we need to see your port identificat...

Hi - I have a Dell Inspiron 15 Model 3530 with a USB-C port and I am trying to use the SEUC0513-US hub, but the PC does not seem to recognize the device.  Is there a driver that needs to be in...

Hi @Jean-Yves LORNE  Do you remember which platform you purchased this product on? You can find the corresponding link and send it to us (if you purchased it on Amazon, you can directly send ...