I recently got a model SEDK1407 docking station. I've hooked everything up correctly and confirmed there are no issues with my computer, monitors, or cables. Every couple of minutes I lose all connection to the docking station. My monitors loose signal, my mouse and keyboard disconnect, and I see that the ethernet port light turns off. It's almost as if the docking station is rebooting itself every few minutes.
Hi@Michael Cooper
The first possibility is that the power supply adapter is abnormal, resulting in abnormal docking power supply and phased disconnection;
The second possibility is that your computer port is abnormal, and all connections are disconnected when there is shaking;
The third possibility, wiring or connection is abnormal;
Therefore, in order to facilitate the analysis, please provide a complete video to see the specific connection and problem performance;
Also provide computer brand model and other information.
Selore
Computer is an HP ZBook 15 G6.
I hope this video link works. Sorry about the background audio. The problem is unpredictable in timing so I had a video playing in the background.
ComputerDockIssue.mp4
Hi @Michael Cooper , there are two operations here. Please try them.
① Confirm whether to use our configured cable, if not, please use our configured cable;
② Click the link to download to the computer and upgrade the graphics card driver.
https://drive.google.com/file/d/1vKeiqVHvyd9GN8KHjccsT5DinP4LfaHn/view?usp=sharing
