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Dear @Colm Durkan I apologize for the inconvenience. In order to better help you solve this problem, you can provide us with the make and model of your computer, as well as the product model ...

To enable one-handed operation when switching chargers or plugging/unplugging devices, I have designed the desktop charging station with a 45-degree angled surface. Previous flat charging station ...

I have been using the 14 in1 docking station (which connects my Thinkpad laptop) every few minutes the monitor goes blank and comes back on and repeats this for about a minute, then continues to d...

Dear @Michel FERRIER  I apologize for the inconvenience. For your question we recommend:① Connect to PD power supply② Uninstall the USB in the device manager, restart the computer, and re-in...

Dear @Louis James  I apologize for the inconvenience. In order to better solve your problem, please help us try the following:1)Would you mind to send us the detailed model of your laptop? &...

Dear @Steve Tomalin  I apologize for the inconvenience. 1.Regarding the resolution issue you mentioned, the adapter is only a medium, so it can only be realized if the laptop and monitor sup...

@Selore Global My laptop is not charging. The USB-C port is used for charging and connection to monitors. The monitors both work but the laptop is not charging. I read this response and purchased a...

I have a really wired case I have a SEUC3908 which is connected to a desktop PC over an USB-C to USB-A cabel to a USB 3.1 port of the motherboard. If I connect my monitor directly to the hub the P...

My SEUC0304 suddenly is disconnecting/reconnected within a second.  I will get a message in Windows that the device is not recognized.  However, I don't lose any monitors or USB drives.&n...