Dear @Remi D. I apologize for the inconvenience. In order to better help you solve this problem, you can contact our after-sales support email (support@seloreglobal.com) with the make and mod...

Hi，John LinneyWe're glad to hear that your issue has been resolved. If you have any further questions or concerns, please feel free to contact our technical team at support@seloreglobal.com.  ...

Hi @Francisco Aragon，Based on your question, it's possible that your computer may not support the function you are trying to use. In order to support this feature, your computer's USB-C port n...

Is there an app that needs to be downloaded in order for the dongle (model SEU2205) to be recognized by my Macbook Air (retina, 13-inch, 2019, running macOS Monterey V 12.6.7)? When I plug the it i...

I'm running on Windows 11 and my computer has the following port according to manufacturer specs:- 1 x DisplayPort 1.4 Type-C over USB 3.2 Gen 2I bought your dual HDMI adapter on Amazon (SEUC0703) ...

I have a fairly new computer and all the ports on my 13 in 1 dockstation work except the monitor ports.On the other hand, everything works fine on my laptop. Could you help me.Thank you.

Hi @Jaseem Hasib  Based on my experience, it is necessary to check if your Micro Star Sword laptop is incompatible with the hub. You may need to first check the specific model of the computer...

Dear @Alessandro Ciompi  As far as I know, they have certain requirements for the computer for this product. For example, it needs the computer to have a USB-C port that is fully functional o...

Dear @Alex Grade  It depends on your computer C port specification and which HDMI port of the product.If your computer's C port is DP1.2 specification, then with 4lane single conversion C TO ...

Hi @Dennis Wu  It could be related to refresh rate/resolution, you can connect one DP port first and then turn the resolution to the lowest, wait for one to work before connecting the second ...