Well, my computer does not have USB-A ports (that is why I bought the hub), and connecting it using a USB-A to USB-C adaptor does not work. "USB has been removed!"

Hi，Here are links to two updates. You download first and then try to install the first one if it doesn't solve your problem. Please install the second one. https://cdn.shopify.com/s/files/1/0660/6...

There is no serial number. See photos.  

Hi，It does not refer to the serial number of the box, but to the serial number of the product (usually on the back of the product, you can send us a photo.)

I have tried the other two methods and the problem did not go away. The serial number on the box is X001783W89.

@Jason K Hi，This means that you provide the product SN number and then update the corresponding program. If you don't know how to operate, you can try the other two methods first.

@Maxime Jaconelli Hi，Maybe you can try connecting with another computer model, because there may be a compatibility issue.

What do you mean by "Provide SN update program"?

Hello, I recently bought a SEDK1401. I use it on my macbook pro 2019. Everything works except the video output. I tried to connect my screen to the hdmi ports and the DP port with an adapter but n...

Hi@hristo shekov, You can try the technical solution I submitted for testing, if not, please provide your product model and computer model, and fault video.