@Selore Global Hello, thank you for you message. Should I send you the order number here in the topic or per direct message?   Thank you. 

Hello, I'm sorry to cause you trouble, but please don't worry, we will be responsible for you to the end.Please provide your order number and we will refund you.

@Priti Mehta Hi 1: You first manually update the graphics card driver, and if Windows has an update option, you can choose to update;2: There is a link below about the upgrade procedure of UC...

I use the Dock only for USB Devices. After 7 Months almost all USB-A did not recognize the devices. There's only one port left which is pretty hit or miss with the connections. I bought i...

@Jason K Hi, You can try it out and finally let us know the result.  

Hello, recently bought a Selore SEUC3310 SN 2208. I have two issues. I have two monitors connected via HDMI - it works fine but then intermittently, the screens black out and come back on again a c...

This is what I have to do for the "AG solution upgrade". Will the "EP program upgrade" work if I connect the hub with USB-C?

@Jason K Yes, you do not need to use the USB-A port, you just need to connect this product port c to your laptop, then Adapter hmdi port connected to another monitor, and finally download the inst...

I was referring to the "EP program upgrade". Don't I need to connect the hub to my Windows PC with a USB-A to USB-C cable (USB-A at PC, USB-C at hub)?   I bought it end of 2021 from Amazon.

Usually the installation step is to connect a Windows computer, connect only one HDMI port cable on the product, if you can recognize the display, then you can upgrade. When did you buy this produ...