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  4. SEUC3908 - After 7 Months almost all USB-A Ports dont work

SEUC3908 - After 7 Months almost all USB-A Ports dont work


  • BS
    Bubu S
    3/28/24, 2:24 AM

    I use the Dock only for USB Devices. 
    After 7 Months almost all USB-A did not recognize the devices. There's only one port left which is pretty hit or miss with the connections. 
    I bought it in August 2023 and I cant wrap my head around to spend so much money on a device that breaks within couple of months. 

    Theres no difference if I plug the Dock to an external power source or not. the ports are dead. 

    The cable is not bend and the ports looks physically clean without any damages.

    I use it purely at home on my mac and it didnt left my table in the last months.

     

    I'm really dissapointed.. really!

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  • Selore Global
    Administrator
    Administrator
    Selore official account
    Selore Global Staff member
    3/28/24, 5:54 AM

    Hello, I'm sorry to cause you trouble, but please don't worry, we will be responsible for you to the end.
    Please provide your order number and we will refund you.

    1 likes 0 likes

  • BS
    Bubu S
    3/28/24, 7:51 AM

    @Selore Global Hello, thank you for you message. Should I send you the order number here in the topic or per direct message?

     

    Thank you. 

    0 likes 0 likes

  • Selore Global
    Administrator
    Administrator
    Selore official account
    Selore Global Staff member
    3/28/24, 9:59 AM

    Hi,@Bubu S 

    Please attach the screenshot of the forum and the order number and send it to the email, support@seloreglobal.com, and we will have other colleagues to contact you.

     

    1 likes 0 likes

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