Hi @Noel Saliba, Please attach the screenshot of the forum and the order number and send it to the email, support@seloreglobal.com, and we will have other colleagues to contact you. 

When I try to load the bin file I get this message

@Noel Saliba Hi Please download the link and try the Bin file as before.(As screenshot) Finally, please let me know the result.   https://drive.google.com/file/d/1d8rv9rLzKfopywLHJYdYA-4fY...

Hi, I installed the update and it still did not work.  Please let me know what I can try next.

@Noel Saliba Hi， Received, please proceed to the next step: Please click the link below and install the zip package tutorial to install. https://drive.google.com/file/d/1XOs_pY91D4MTbXokEM48RquQ...

The S N Number is 2337

Hi @Ivan Varags， Okay, I got your question.In order to analyze the problem you encountered, I have a few questions for you:1: What is the specific brand and model of your computer? Because we need...

Hi @Matt McCutcheon，  Okay, I got your question.In order to analyze the problems you encountered, I have a few questions that I need you to provide:1: What is your computer brand model and DP...

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