Dear @Louis James  I apologize for the inconvenience. In order to better solve your problem, please help us try the following:1)Would you mind to send us the detailed model of your laptop? &...

Dear @Steve Tomalin  I apologize for the inconvenience. 1.Regarding the resolution issue you mentioned, the adapter is only a medium, so it can only be realized if the laptop and monitor sup...

@Selore Global My laptop is not charging. The USB-C port is used for charging and connection to monitors. The monitors both work but the laptop is not charging. I read this response and purchased a...

I have a really wired case I have a SEUC3908 which is connected to a desktop PC over an USB-C to USB-A cabel to a USB 3.1 port of the motherboard. If I connect my monitor directly to the hub the P...

My SEUC0304 suddenly is disconnecting/reconnected within a second.  I will get a message in Windows that the device is not recognized.  However, I don't lose any monitors or USB drives.&n...

Hello, I have an issue with the SEDK1401 USB-C port where my SSD is connected to : Suddenly, and randomly it disconnects. Then, it reconnects again.I noticed this because windows notifies the disc...

Hi Support and/or Community, You can all stand down on this one.  I used the good old tried and tested 'IT Crowd' solution (from the old British TV comedy series).  Switched everything o...

Hi Support and/or Community, I've just purchased a Selore SEDK0701 Quadruple Display USB-C Docking Station.  It's mostly working well, except the VGA monitor I have attached to the VGA port w...

Hi @David Mille This product supports 4K, but at the same time your computer and monitor can support the output of 3440*1440 to achieve this display.Best regardsselore support

Dear @Mike McClure I apologize for the inconvenience. In order to better help you solve this problem, you can contact our after-sales support email (support@seloreglobal.com) and provide us w...