HDMI-2 PORT Stopped working after 2 days of use!

• RS

  Raphael Santos

  7/27/23, 1:54 AM

  SEUC0218 - https://www.amazon.com.au/gp/product/B0C27TGK71?ref_=pe_2381312_283431012_E_Asin_Title&th=1

  I purchased the model above and after a day of operation the HDMI-2 port stopped working.

  I've tested it on another monitor.
  I already changed HDMI cable
  I already checked the laptop drivers
  I've tested it on 2 different laptops.

  When I connect the monitor directly to the laptop with an HDMI cable, it works normally, so I have no problems with the cable or the USB-C port on the laptop. Another detail is that the HDMI-1 port works normally. I am quite upset with the product because in 2 days it already presented problems.

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  7/31/23, 7:35 AM

  Dear @Raphael Santos 

  I am sorry for the inconvenience.
  Can you tell me the model of your laptop and the model of the display? 
  Also, can you try again to unplug all other devices and connect only HDMI2 to the display through your computer and see if the computer recognises the display? 
  If it still doesn't work, we suggest you contact our after-sales email(support@seloreglobal.com), we will send you a replacement or refund.

  Thank you
  Best regards
  selore support

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