Problem with UC1705 10 in 1 USB C Adapter

• JK

  Jason K

  3/27/24, 5:54 AM

  I was referring to the "EP program upgrade". Don't I need to connect the hub to my Windows PC with a USB-A to USB-C cable (USB-A at PC, USB-C at hub)?

   

  I bought it end of 2021 from Amazon.

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  3/27/24, 9:41 AM

  @Jason K

  Yes, you do not need to use the USB-A port, you just need to connect this product port c to your laptop, then Adapter hmdi port connected to another monitor, and finally download the installation package on your laptop, directly update.

  

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• JK

  Jason K

  3/27/24, 10:09 AM

  This is what I have to do for the "AG solution upgrade". Will the "EP program upgrade" work if I connect the hub with USB-C?

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  3/28/24, 1:49 AM

  @Jason K Hi,

  You can try it out and finally let us know the result.

   

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• JK

  Jason K

  4/2/24, 9:33 PM

  The hub still causes the BSOD when I put my PC to sleep. If I disconnect the hub before putting my PC to sleep, all is OK.

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  4/3/24, 2:16 AM

  @Jason K 

  Ok, I probably know the situation. Please send your order number and our chat screenshot to this email（Support@seloreglobal.com）, and we will take the next step for you.

   

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