First confirm whether the laptop's C-port supports video output, if it does not, it means our product is not compatible with your laptop. If the video output is supported, then confirm whether your laptop can recognize the EDID.
- If the EDID is recognized and the monitor is still not detected, then there may be a compatibility issue (please write to us privately about the product, computer, and monitor model).
- If the EDID is not recognized, this means that communication between the computer and the monitor does not yet exist, try connecting the computer directly with the monitor to make sure there are no problems with the monitor.
- If the EDID is not recognized but the monitor is connected directly to the computer without problems, it may be a product problem, please contact customer service for a return or exchange.
Hi - I have a Dell Inspiron 15 Model 3530 with a USB-C port and I am trying to use the SEUC0513-US hub, but the PC does not seem to recognize the device. Is there a driver that needs to be installed? Specifically I am trying to connect an external HDMi monitor that works just fine on the standard HDMi port on the PC.
Hello, I have consulted the technical department and the next step of operation suggestions for you is:
Because the computer you mentioned has multiple versions, we need to see your port identification clearly:
Below are two screenshots, representing different ports. If it is a data port, it does not support video output; if it supports DP, please reconnect, open the display settings, take a picture of the overall connection diagram and send it to us. Because not every product requires driver installation.
