I purchased a this docking station 8 months ago from Amazon and all of a sudden, non of the USB ports working.
Hi @Reza Sayahan
Thanks for your purchase and for taking the time to contact us.
In order to help you solve the problem more clearly. Can you give me more information?
1: Provide the product model
2: Provide the product SN serial number (usually on the back of the product)
3: Provide the connected device model
4: Other suggestions, you can change another device to try to eliminate the problem of whether the device.
5: If there are related videos and pictures to provide better (such as connected pictures or videos)
Have the same problem, non USB-A port is working.
Model: SEUC0513
SN: 2419
Connected to Laptop "Dell Latitude 5540"
Hi @Master Yoda ，
Please rest assured that we will provide you with a solution.
Here we need to confirm two things.
1: What kind of device (such as mouse, keyboard, hard disk, etc.) are you using to connect to our USB A port? You can try connecting multiple devices to our product to rule out whether it is a problem with the USB device itself.
2: Your computer has two Thunderbolt 4 interfaces. You can try another interface to rule out whether there is an abnormality in the computer interface.
3: If it is convenient, please send us a video of your device connection.
Waiting for your reply
Sincerely
