Hi
When connecting a headset to the output jack on a SEDK1001, the sound is pretty low despite putting all the volume level at max. I tried unplugging everything, looked for volume options in windows 11 but nothing can be done. The headset works well when connected directly to the PC output output. Can you confirm this is a defect or is there anything I can do ?
Hi @Aymeric WALRAVE
The audio of this product can be adjusted independently. Could you please use other C-port devices to test whether the same problem will occur?
For more intuitive analysis, you'd better provide a video of the test.
In order to better help you solve this problem, please provide us with the brand model of your computer, as well as the product model and SN. we will send this issue back to our technical team for testing and provide you with a solution.
Or you can contact our after-sales support email (support@seloreglobal.com)
Looking forward to your reply
Best regards
SELORE Support
