Dear Support Team,
I am reaching out for assistance regarding an issue I’m experiencing with one of your USB-C HDMI hubs.
Product Information:
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Product Name: Selore/S-Global USB-C Dual HDMI Hub
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Model Number: SEUC0422
Issue Description:
I recently purchased the above-mentioned HDMI hub, and while the USB ports on the device (used for keyboard and mouse) are functioning correctly, the dual HDMI display output is not being recognized by my system. I have already checked my display settings and confirmed that Windows is not detecting any external displays through the hub.
System Information:
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Device Name:
LAPTOP-RGHQEJGG
Processor Intel(R) N200 (1.00 GHz)
Installed RAM 4.00 GB (3.66 GB usable)
Device ID 253AEEAB-C04C-4827-95B8-0EF1E88648B7
Product ID 00356-07379-92116-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
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Operating System: Windows 11 Home (64-bit)
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USB-C Port Type: The USB-C port on my device supports power delivery and data transfer. I am currently trying to confirm if it supports DisplayPort Alt Mode or Thunderbolt.
Request:
Could you please advise if:
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There are any Windows drivers or firmware updates available for the SEUC0422 model.
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I believe This hub is compatible with my system based on the specifications above.
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Any troubleshooting steps or required configurations are needed to enable HDMI output.
If drivers or a firmware update are available, please send a direct download link or installation instructions.
Thank you for your support and time. I look forward to your assistance in resolving this issue.
