Troubleshooting
What if your docking station doesn't work, or can't connect the monitor? Whenever you have a problem with our product, don't be worried! There are many basic troubleshooting techniques you can use to fix issues.
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Gerenal questions
If your laptop has other questions about your hub/dock, such as the hub/dock becoming hot, the screen going black, the laptop can't working...75
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Charging port doesn't work
If your connected devices are not charging via the hub’s PD port, it may be due to an issue with the connected laptop, the device you’re charging, ...3
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HDMI port doesn't work
When the hub/dock's HDMI port is not working, no display will be shown on a monitor connected to the hub or dock, or the resolution is turned ...43
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USB-A port doesn't work
If you connect a device to the USB-A port but it cannot be recognized by your laptop or you cannot transfer data between the device and your laptop...4
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SD/TF card slot doesn't work
If your laptop cannot recognize an SD card, the issue may be caused by the connected laptop, the SD card, or the hub/dock itself.1
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Ethernet port doesn't work
If there is a network problem connecting a network cable via a dock's network port, it may be due to the ethernet cable, the computer, and the...3
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Audio port doesn't work
When you plug a 3.5mm audio device such as a headphone, headset, etc., into the hub/dock’s audio port, but no sound is heard from the audio device,...2
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