I recently got a model SEDK1407 docking station. I've hooked everything up correctly and confirmed there are no issues with my computer, monitors, or cables. Every couple of minutes I lose all connection to the docking station. My monitors loose signal, my mouse and keyboard disconnect, and I see that the ethernet port light turns off. It's almost as if the docking station is rebooting itself every few minutes.
Hi@Michael Cooper
The first possibility is that the power supply adapter is abnormal, resulting in abnormal docking power supply and phased disconnection;
The second possibility is that your computer port is abnormal, and all connections are disconnected when there is shaking;
The third possibility, wiring or connection is abnormal;
Therefore, in order to facilitate the analysis, please provide a complete video to see the specific connection and problem performance;
Also provide computer brand model and other information.
Selore
Computer is an HP ZBook 15 G6.
I hope this video link works. Sorry about the background audio. The problem is unpredictable in timing so I had a video playing in the background.
ComputerDockIssue.mp4
Hi @Michael Cooper , there are two operations here. Please try them.
① Confirm whether to use our configured cable, if not, please use our configured cable;
② Click the link to download to the computer and upgrade the graphics card driver.
https://drive.google.com/file/d/1vKeiqVHvyd9GN8KHjccsT5DinP4LfaHn/view?usp=sharing
Yes, I am using the cable provided with the dock.
This is a company computer, so I can't just download a different driver, but I did just check and all drivers are up to date.
Hi @Michael Cooper , the driver I posted above is a program made by our technical colleagues for this, which is different from other drivers
If you've followed the steps above and still haven't solved the problem, please let me know.
Which of the attached files am I supposed to run to update the graphics driver?
This is a work computer and I cannot just run random programs on it. Are there any other solutions?
@Michael Cooper
Unfortunately, there is no other solution for the time being. If there are other solutions later, I will tell you.
