DK1001 HDMI doesn't work after failed Driver Update

• #HDMI

• JW

  Jascha W.

  11/12/24, 7:48 AM

  Hi,

  i tried to update my SEDK1001 (SN 2410) with provided instructions:

  https://drive.google.com/file/d/1744vQHXUXV3EYfnvqIfcIJCFhBXzIWp9/view?usp=drive_link

  But the update failed.

  After the failed update the RCDTool doesn't recognize the DK1001.

  I got an ISP Error code x800.

  In addition my two HDMI monitors are no longer recognized.

  Monitor modell: DELL S2722DC

  Laptop Specs: 

  Betriebsystemname Microsoft Windows 11 Pro
  Version 10.0.22631 Build 22631
  Systemhersteller HP
  Systemmodell HP ProBook 450 G6
  System-SKU 5TL33ES#ABD
  Prozessor Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz, 1800 MHz, 4 Kern(e), 8 logische(r) Prozessor(en)
  BIOS-Version/-Datum HP R71 Ver. 01.28.00, 12.04.2024
  SMBIOS-Version 3.1
  Version des eingebetteten Controllers 81.49
  BIOS-Modus UEFI
  BaseBoard-Hersteller HP
  BaseBoard-Produkt 8538
  BaseBoard-Version KBC Version 51.31.00

   

  RCDTool Log:

  [2024-11-12, 08:35:08] ---------------AUXInitialDev-------------
  [2024-11-12, 08:35:08] AUX DETECT AUTO!!!
  [2024-11-12, 08:35:08] AMD ADL library not found!!!
  [2024-11-12, 08:35:08] not find AMD graphics!!!
  [2024-11-12, 08:35:08] bAutoDetectIntelSDK 1 
  
  [2024-11-12, 08:35:08] ctlEnumerateDevices returned failure code: 0x40000001
  
  [2024-11-12, 08:35:08] GetDisplayInfo result:0x40000001 m_ulDisplayIdCount 0 
  
  [2024-11-12, 08:35:08] INTELAUX InitializeCUIExternal begin
  [2024-11-12, 08:35:08] EnumAttachableDevices: ulDeviceType 5, ulStatus 274, Device name 1 , Device type 0
  [2024-11-12, 08:35:08] Check DPCD table 0x400 fail, dpcd value: 00, 00, 00
  [2024-11-12, 08:35:08] Check DPCD table 0x500 fail, dpcd value: 00, 00, 00
  [2024-11-12, 08:35:08] EnumAttachableDevices: ulDeviceType 0, ulStatus 0, Device name 1 , Device type 1
  [2024-11-12, 08:35:08] EnumAttachableDevices: ulDeviceType 0, ulStatus 0, Device name 2 , Device type 0
  [2024-11-12, 08:35:08] EnumAttachableDevices: ulDeviceType 0, ulStatus 0, Device name 3 , Device type 0
  [2024-11-12, 08:35:08] EnumAttachableDevices: ulDeviceType 0, ulStatus 0, Device name 4 , Device type 0
  [2024-11-12, 08:35:08] EnumAttachableDevices: ulDeviceType 0, ulStatus 0, Device name 5 , Device type 0
  [2024-11-12, 08:35:08] EnumAttachableDevices: ulDeviceType 0, ulStatus 0, Device name 6 , Device type 0
  [2024-11-12, 08:35:08] EnumAttachableDevices: ulDeviceType 0, ulStatus 0, Device name 7 , Device type 0
  [2024-11-12, 08:35:08] EnumAttachableDevices: ulDeviceType 0, ulStatus 0, Device name 8 , Device type 0
  [2024-11-12, 08:35:08] EnumAttachableDevices: ulDeviceType 0, ulStatus 0, Device name 9 , Device type 0
  [2024-11-12, 08:35:08] EnumAttachableDevices: ulDeviceType 0, ulStatus 0, Device name 10 , Device type 0
  [2024-11-12, 08:35:08] INTELAUX InitializeCUIExternal failed
  
  [2024-11-12, 08:35:08] not find Intel graphics!!!
  [2024-11-12, 08:35:08] NvAPI_Initialize fail!
  [2024-11-12, 08:35:08] not find Nvidia graphics!!!
  [2024-11-12, 08:35:08] not find any graphics!!!
  [2024-11-12, 08:35:09] ---------------AUXInitialDev-------------
  [2024-11-12, 08:35:09] AUX DETECT AUTO!!!
  [2024-11-12, 08:35:09] AMD ADL library not found!!!
  [2024-11-12, 08:35:09] not find AMD graphics!!!
  [2024-11-12, 08:35:09] bAutoDetectIntelSDK 1 
  
  [2024-11-12, 08:35:09] ctlEnumerateDevices returned failure code: 0x40000001
  
  [2024-11-12, 08:35:09] GetDisplayInfo result:0x40000001 m_ulDisplayIdCount 0 

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  11/12/24, 10:10 AM

  @Jascha W. 

  Hello. Most of our products do not require driver updates.
  So I would like to know a question:

  Can you describe why you want to update the driver and the problem you want to solve? I will let our technicians analyze your problem.

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• JW

  Jascha W.

  11/12/24, 10:31 AM

  I had problems with the resolution. 

  When i connected two monitors, one monitor didn't offer a good resolution or was flickering.

  As a workaround I had to connect a monitor direct to the laptop. 

   

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  11/13/24, 1:37 AM

  @Jascha W. 
  According to your feedback, I will send you a link, you can download and install the upgrade (no need to connect the monitor).
  
  https://cdn.shopify.com/s/files/1/0660/6713/6733/files/DK1001_Burning_tool_-_trial_version.zip?v=1731461733

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• JW

  Jascha W.

  11/13/24, 5:58 AM

  The upgrade did not work:

  [2024-11-13 06:57:02] Set Comm end
  [2024-11-13 06:57:02] ......Do ISP Begin......
  [2024-11-13 06:57:02]  enumActionType : 4, enumSignType:0, enumIspMode:1, enumOneBankMode:0 
  [2024-11-13 06:57:02] RealtekUsb Set Waiting Mode Before Enter ISP Fail! Error Code:0xB00.
  [2024-11-13 06:57:02]  DoIsp enumError :0xB00 

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  11/13/24, 7:28 AM

  Hi @Jascha W. 
  Please send the order number to this email address.（support01@seloretech.com）(Attach the forum link https://seloreglobal.com/community/xenforum/topic/147225/dk1001-hdmi-doesn-t-work-after-failed-driver-update)

  
  We will arrange after-sales service for you.

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• JW

  Jascha W.

  11/18/24, 1:01 PM

  The item was bougt by my employer.

  We will sent it back to amazon and order a new one.

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  11/19/24, 1:16 AM

  @Jascha W. 
  Hi，If you need my assistance, please provide me with the order number and we will help you.

   

   

   

   

   
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