USB-A ports not working

• RS

  Reza Sayahan

  9/12/24, 4:10 PM

  I purchased a this docking station 8 months ago from Amazon and all of a sudden, non of the USB ports working.

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  9/13/24, 1:33 AM

  Hi @Reza Sayahan 
  Thanks for your purchase and for taking the time to contact us.
  In order to help you solve the problem more clearly. Can you give me more information?

  1: Provide the product model

  2: Provide the product SN serial number (usually on the back of the product)

  3: Provide the connected device model

  4: Other suggestions, you can change another device to try to eliminate the problem of whether the device.

  5: If there are related videos and pictures to provide better (such as connected pictures or videos)

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• MY

  Master Yoda

  9/24/24, 6:01 AM

  Have the same problem, non USB-A port is working.

  Model: SEUC0513

  SN: 2419

  Connected to Laptop "Dell Latitude 5540" 

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  9/25/24, 2:10 AM

  Hi @Master Yoda ，

  Please rest assured that we will provide you with a solution.
  Here we need to confirm two things.
  1: What kind of device (such as mouse, keyboard, hard disk, etc.) are you using to connect to our USB A port? You can try connecting multiple devices to our product to rule out whether it is a problem with the USB device itself.

  2: Your computer has two Thunderbolt 4 interfaces. You can try another interface to rule out whether there is an abnormality in the computer interface.

  3: If it is convenient, please send us a video of your device connection.

  Waiting for your reply
  Sincerely

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