SEDK1401 USB-C

• MF

  Michel FERRIER

  11/10/23, 12:21 PM

  Hello,

  I have an issue with the SEDK1401 USB-C port where my SSD is connected to :
  Suddenly, and randomly it disconnects. Then, it reconnects again.
  I noticed this because windows notifies the disconnection with a typical sound, and I could then verify the SDD is not present in the windows explorer, neither on the disk manager.

  This issue happens on both USB-C 3.1 ports, but never when the SDD is connected to the laptop USB-C port.

  My SEDK1401 USB-HUB is connected to :

  • My windows laptop (Asus Zenbook)
  • The power supply of my windows laptop.
  • A 4K Display via HDMI
  • An RF USB dongle for my keyboard
  • A Crucial X8 SDD (on front USB-C 3.1 port)

  I wouldn’t like this disconnection happens when the SSD is active, because it could corrupt SSD data inside.
  
  Could you please tell me how to solve this issue ?
  Thanks and regards,
  
  

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  12/5/23, 9:20 AM

  Dear @Michel FERRIER 

  I apologize for the inconvenience.

  For your question we recommend:
  ① Connect to PD power supply
  ② Uninstall the USB in the device manager, restart the computer, and re-insert the product and hard disk;
  ③ Back up your data. Remember to back up your data and format the hard drive into other formats.

  If the above methods still cannot solve your problem, it is recommended that you contact our after-sales email  (support@seloreglobal.com) and we can provide more professional technical support and solutions.

  Best regards
  Selore support

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