I'm running Win 11 and I have the SSD Docking Station 13 in 1 hub. I've tried it in 2 different Thunderbolt 4 ports, but Windows keeps saying it doesn't recognize the USB device. I has always worked as a power source connected to the laptop and it did work for a while using the audio port. It still is supplying power to the laptop and plugging a USB flash drive into the front USB works. ABut I'm not able to use the HDMI port to use another monitor and it's not recognizing a formatted M.2 board. It's not even showing up in the drive management. Seems like there's a driver or something that is needed to use all the features. Please provide a solution for this.
My laptop is a Lenovo Yoga 7 16IAP7
Dear @Mike McClure
I apologize for the inconvenience.
In order to better help you solve this problem, you can contact our after-sales support email (support@seloreglobal.com) and provide us with the make and model of your computer, as well as the product model number and SN. We will send this problem back to our technical team to test it and provide you with a solution.
Looking forward to your reply
Best regards
selore support
hello hope I can get some help here. The problem is with the uc0513, 1-8 hub USB-C running
Edition Windows 11 Home
Version 23H2
Installed on 11/29/2022
OS build 22631.3296
Experience Windows Feature Experience Pack 1000.22687.1000.0
Device name Ivan
Processor 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 1.69 GHz
Installed RAM 8.00 GB (7.65 GB usable)
Device ID A2596754-14D4-4B42-A628-FDA0801A6814
Product ID 00356-02384-34760-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points
I connect it to the USB-C port and when I go to the display setting to recognize the 2 monitors connected to the hub via HDMI it says did not detect anything. Please help.
Hi @Ivan Varags，
Okay, I got your question.
In order to analyze the problem you encountered, I have a few questions for you:
1: What is the specific brand and model of your computer? Because we need to confirm whether port C supports video output
2: Provide an overall connection diagram, and our technology can make some judgments.
3: Please check and confirm whether other USB ports can be used normally.
Is this issue resolved? I have the same issue with Lenovo
Dear @Hari Prasanth Loganathan
Each person purchases a different product model and has different solutions.
1：Please provide your product SN serial number
2: What is the specific brand and model of your computer? Because we need to confirm whether port C supports video output
3: Provide an overall connection diagram, and our technology can make some judgments.
4: Please check and confirm whether other USB ports can be used normally.
Looking forward to your reply
Best regards
selore support
