Hub not being recognized

• MM

  Mike McClure

  9/22/23, 2:30 PM

  I'm running Win 11 and I have the SSD Docking Station 13 in 1 hub.  I've tried it in 2 different Thunderbolt 4 ports, but Windows keeps saying it doesn't recognize the USB device.  I has always worked as a power source connected to the laptop and it did work for a while using the audio port.  It still is supplying power to the laptop and plugging a USB flash drive into the front USB works.  ABut I'm not able to use the HDMI port to use another monitor and it's not recognizing a formatted M.2 board.  It's not even showing up in the drive management.  Seems like there's a driver or something that is needed to use all the features.  Please provide a solution for this.

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• MM

  Mike McClure

  9/22/23, 2:33 PM

  My laptop is a Lenovo Yoga 7 16IAP7

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  10/10/23, 2:49 AM

  Dear @Mike McClure 
  I apologize for the inconvenience.

  In order to better help you solve this problem, you can contact our after-sales support email (support@seloreglobal.com) and provide us with the make and model of your computer, as well as the product model number and SN. We will send this problem back to our technical team to test it and provide you with a solution.

  Looking forward to your reply

  Best regards
  selore support

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• IV

  Ivan Varags

  4/5/24, 7:25 PM

  hello hope I can get some help here. The problem is with the uc0513, 1-8 hub USB-C running

  Edition Windows 11 Home
  Version 23H2
  Installed on ‎11/‎29/‎2022
  OS build 22631.3296
  Experience Windows Feature Experience Pack 1000.22687.1000.0

  Device name Ivan
  Processor 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz   1.69 GHz
  Installed RAM 8.00 GB (7.65 GB usable)
  Device ID A2596754-14D4-4B42-A628-FDA0801A6814
  Product ID 00356-02384-34760-AAOEM
  System type 64-bit operating system, x64-based processor
  Pen and touch Pen and touch support with 10 touch points
  
   I connect it to the USB-C port and when I go to the display setting to recognize the 2 monitors connected to the hub via HDMI it says did not detect anything. Please help.

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  4/7/24, 2:43 AM

  Hi @Ivan Varags，

  Okay, I got your question.
  In order to analyze the problem you encountered, I have a few questions for you:
  1: What is the specific brand and model of your computer? Because we need to confirm whether port C supports video output
  2: Provide an overall connection diagram, and our technology can make some judgments.
  3: Please check and confirm whether other USB ports can be used normally. 

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