This is an email received by Arin Hi Robert,   Thanks for your purchase and taking time to contact us. Could I know whether you have a charger connected to the PD port of our produ...

Hi, Generally, when the computer is set to sleep mode and wakes up the computer, you need to unplug the docking station and plug it in again. But it looks like you have to put to sleep mode and wa...

Hi! Thanks a lot for your response! Yes, the port supports video output. It is the USB-C port of my GPU (Gigabyte RTX 2080 Super Gaming OC Rev 1.0). When i did the "workaround" as mentioned in...

Hi, Thanks for your purchase and for taking the time to contact us.   Can you please tell us if your desktop computer's C port supports video output? Before using the docking station, it's ...

Firstly, please notice that if your monitors are not the same resolution, the solution will be based on the smallest monitor. When the smaller monitor resolution is 1080, both monitors are at 1080 ...

I have a strange behaviour with the model SEDK1001A. When I connect it to the USB-C Port on my desktop computers GPU, I get the BIOS screen and after that no video signal anymore (on both HDMIs + ...

Hi Judy, Is there any update on the resolution issue? Thank you, Robert

Hi Robert, Thanks for your reply. I saw that you reached out via a direct email, so we will follow up with you via that thread. Have a nice day! Selore&S-Global Customer Service Judy

Hi Judy, I have done exactly what you are showing me to do from the above. I had to go all the way to the end. As I said the third, monitor display resolution cannot go more than 800 × 600. ...

What happens when the last USB device you connected to this computer fails? Reasons related to unrecognized USB devices. 1. Poor contact between the product and the computer socket. Poor commun...