I got an issue with the Selore&S-Global 15-in-1 docking station. When plugging in a 1080p@120hz monitor in a HDMI port, I can get it running at 120hz. If I plug an additional 1080p@60hz monitor in the DP port, then I can't get the first one to run at 120hz (both run at max 60hz).
The description of the product says that 4k@30hz is supported with dual monitors. This bandwitdh is enough for both monitors to run at their maximum refresh frequencies.
Could you please help me with that?
Hi Arian,
Thanks for your posting and for taking the time to contact us. Sorry for the inconvenience caused to you due to the docking station.
In order to provide the best possible support, could you please provide your laptop model number and the two monitor model number?
Best regards,
Judy
Selore&S-Global Customer Service
Hi Judy,
The laptop is the lenovo legion 5 15ACH6H: https://psref.lenovo.com/Product/Legion/Legion_5_15ACH6H.
The monitor running at 1080p@120hz is this one https://www.displayspecifications.com/en/model/0959135d. The one running at 1080p@60hz is this one https://www.displayspecifications.com/en/model/70752a2a
Regards,
Arian
@Arian De Lusignan
Hi Arian,
Thank you so much for your information.
After looking up the specification of your laptop, we find that there have Thunderbolt 4 ports, which are theoretically capable of supporting higher refresh rate resolutions.
We have 2 ways for you to resolve the resolution problem:
If you have further problems, please feel free to contact us!
Apologize again for the product problem. Happy holidays.
Best regards,
Judy
Selore&S-Global Customer Service
