Hello, I have a <10 in 1 USB-C HUB to HDMI+RJ45+VGA + USB3.0x3+SD/TF Card Reader+Audio+PD>, and if I try to boot my Chuwi Ubook X with the device plugged, it won't start.
Instead if I boot the Chuwi Ubook X alone and I plug the "docking station" later on it works fine.
Thank you for your support
Hi Emilio,
Thanks for your posting, and sorry for the inconvenience caused by this docking station.
In order to provide the best possible support, may I ask if you have any other storage devices attached to the HUB simultaneously?
The reason for this problem may be that the laptop's BIOS has set the "External USB Storage Device" to have the highest priority, and there is no operating system program on the USB drive or portable hard drive connected to the USB port so that it will be stuck in the BIOS loading system. At this time, the monitor may be black or bursting with some error data. We recommend you unplug the external storage device connected to the HUB and start your laptop again.
If you do not have an external storage device on the HUB or have tried this solution to no avail, please do not hesitate to contact us, and we will be happy to help you solve your product problem.
Best regards,
Selore&S-Global Support Center
Judy
Hi, I have no other storage device attached to the HUB.
I also tried to lower the priority of the External USB for the boot, but it did not change the result.
I have noticed also that in the UEFI setup system (where I was changing the priority as stated above) if the HUB was plugged the speed was much lower than normal: the cursor was barely moving between the menu choices. As soon as I was unplugging the HUB, the speed was restored to the normal.
After noticing the above, I tried to boot he system with the HUB plugged on, and I left it for a long time: the system came up, but it took a very long time.
From the explained symptoms looks like it is a speed problem caused by the HUB in the pre-boot state and in the UEFI setup state.
If you have further suggestions or tests to be performed, let me know.
Thanks a lot.
@Emilio Battistini
Hi Emilio,
Thanks for your reply.
The docking station is peripheral to the laptop. When you boot up the laptop, if the docking station is connected to the laptop, there is a boot-up self-test process where the system finds the peripheral and first confirms the peripheral, the specifications, and even the manufacturer, and also detects the type of driver and confirms whether it needs to be installed, whether it needs to be upgraded, etc.
So, this process needs to be followed, and it will happen on some laptops. It's a normal situation.
