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HDMI ports not recognizing monitors

  • CP

    I have an HP 64 bit laptop.  

    The serial number of my docking station is:  HS7DA143411

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  • Selore Global

    @Catherine Palmberg

    To better solve your problem, can you provide the following details:

    1. Please provide the docking station model.

    2. We have found that your computer has multiple models. Can you provide us with the model label on the back of the computer for confirmation?
    (Our products are suitable for computers with Thunderbolt 3/4 or full-featured USB-C ports, or USB-C ports that support display output. As long as the above conditions are met, our products can be used for external displays, projectors, TVs, etc.)

    Best regards

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  • CP

    Docking Station:  Model:  SEUC0513

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  • Selore Global

    @Catherine Palmberg 

    Thanks for the information. We’ve confirmed that your laptop’s USB-C port does not support video output and isn’t compatible with the product.

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