HDMI ports not recognizing monitors

• CP

  Catherine Palmberg

  9/1/25, 2:50 PM

  I have an HP 64 bit laptop.  

  The serial number of my docking station is:  HS7DA143411

  

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  9/2/25, 7:31 AM

  @Catherine Palmberg

  To better solve your problem, can you provide the following details:

  1. Please provide the docking station model.

  2. We have found that your computer has multiple models. Can you provide us with the model label on the back of the computer for confirmation?
  (Our products are suitable for computers with Thunderbolt 3/4 or full-featured USB-C ports, or USB-C ports that support display output. As long as the above conditions are met, our products can be used for external displays, projectors, TVs, etc.)

  Best regards

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• CP

  Catherine Palmberg

  9/2/25, 5:20 PM

  Docking Station:  Model:  SEUC0513

  

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  9/3/25, 10:20 AM

  @Catherine Palmberg 

  Thanks for the information. We’ve confirmed that your laptop’s USB-C port does not support video output and isn’t compatible with the product.

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