Hdmi port - breaking ARC/CEC

• WT

  Will Thompson

  1/1/24, 7:03 PM

  HEllo,

   

  I've narrowed down the issue to the seuc3703 dock, when connected to my TV via a hdmi cable and my TV connected to my amp, audio stops working and will not work until the hdmi is disconnected from the TV, if I connect the dock directly to the amp, the sake issue is persistent, it appear as if the dock is breaking ARC/CEC which means I cannot use this dock to get my ally to display on the TV. 

  Is there a fix for this? The hdmi cables I am using are more than adequate and have worked flawlessly with a desktop connected with a RTX 4080 to my TV and ARC works perfectly.

  Perhaps some firmware update or something to the dock?

  Thanks 

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  1/2/24, 1:51 AM

  Dear @Will Thompson 
  We apologize for the inconvenience.

  The information we receive based on your response is limited.

  On what device are you using our hub?

  If it is a computer, after connecting, open the audio settings page, take a video of the fault and send it to us.

  Or you can contact our after-sales support email (support@seloreglobal.com)

  Looking forward to your reply
  Best regards
  SELORE Support

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