Intermittent - Screen on/off

• CD

  Colm Durkan

  12/11/23, 12:36 PM

  I have been using the 14 in1 docking station (which connects my Thinkpad laptop)

  every few minutes the monitor goes blank and comes back on and repeats this for about a minute, then continues to display normally for a few minutes, and then goes into the blank-on mode again, in a cycle.

  Note that the monitor is not going off, the connections are secure and my cables and electric plugs are good quality. I looked on your page and the suggestion was to update the drivers, but there are no drivers specific to the 14 in 1 model.
  
  Please provide solution

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  12/12/23, 2:07 AM

  Dear @Colm Durkan
   I apologize for the inconvenience.

  In order to better help you solve this problem, you can provide us with the make and model of your computer, as well as the product model number and SN. We will send this problem back to our technical team to test it and provide you with a solution.

  Or you can contact our after-sales support email (support@seloreglobal.com) to ask the drivers.

  Looking forward to your reply
  Best regards
  Selore support

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