Hi,
I have a USB-C Docking Station 7 in 1 Dual HDMI Display Port VGA which was provided by my employer in order to use mulitiple monitors. It works fine with a Dell laptop but when I try and connect it to my HP laptop it doesn't seem to be recognised - the laptop does not charge and the monitors cannot be identified by the laptop.
Appreciate your thoughts on this.
Best regards
Gareth
Dear @Gareth Miller ,
So sorry for the inconvenience caused by this adapter.
According to the information you provided, it may be a compatibility problem.
In order to further confirm and better solve your problem, could you please provide your product model (on the back of the product) and the specific model of HP computer? (If it's convenient, you can send us a picture of the label on the back of your laptop)
Or please contact our after-sales support email directly (
support@seloreglobal.com) for further assistance.
Looking forward to your reply!
Warm regards,
Sherlock.
I am having the same issue . hp laptop does not reconize SEUC0304
Lap top info Device name DESKTOP-OSRNAUL
Processor 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Product ID 00342-21917-14104-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points
@Tony M
Dear Tony,
Thanks for your purchase and sorry for the inconvenience caused by our product.
We have checked that your laptop isn't compatible with our product.
The type-c port on your laptop only support data transfer and doesn't support video output.
Plus(not all):
Compatible with (Tested):
For Dell: Dell XPS12(9250) /Dell XPS13(9350) /Dell XPS15(9550), Dell Latitude 13 7000/Latitude 13 E7370L
For Lenovo: Lenovo Yoga 720-13IKB/ Yoga 900-13ISK/ Yoga 910/ Yoga 920/ Yoga 930
For HP: HP Spectre Laptop 13-af001TU
For LG: LG G5, LG gram 14Z990-V.AA52C
For ASUS: 13'' ASUS Zenbook UX330UA
For Surface: Microsoft Surface Book 2/ Surface Go/ Surface Laptop 3
For Huawei: Huawei Macbook Mate10/ Mate10 pro/ Mate20/ Mate20 pro / Mate30/ Mate30Pro
For Samsung: Samsung Galaxy S10+/S10/S9+ /S9 /S8+ /S8 Plus, Note 10 / 9 / 8
For Apple: MacBook/ MacBook Pro (2020/2019/2018/2017/2016), Macbook Air 2018-2020, Mac mini 2018-2020, iPad Pro 2018
Can NOT work with (Tested):
HP EliteBook 745 G4 / HP Elitebook 820 G3 / HP EliteBook 828 G4 / HP 14s-be102TX / HP 14-ce1004TX 14 / HP Probook 650 G2 / HP Probook 455 G4 / HP Probook 430 G5 / HP Pavilion-14 bf116tx / HP Pavilion 15 ck009 / HP Pavilion Power Laptop 15-cb / Lenovo ideapad 340s Tablets / Google Pixel phones / Nintendo Switch / Acer Aspire A5 / Oneplus 5T Phone
If you have any questions in the future, please feel free to contact us.
Have a good day!
Best Regards,
Selore Support
