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  4. HDMI port on SUEC0305-ES Doesn't work

HDMI port on SUEC0305-ES Doesn't work


  • AC
    Alessandro Ciompi
    3/25/23, 7:46 AM

     Hi.

    I have just purchase the abobe mentioned Selore hubs.

    All usb and card read port doest works  but 2 HDMI  where not recognize by the sistem.

    I have brand new HP notebook  Windows 11 , 16 Gby. I5 system.

    Does hubs need specific driver ? 

    What is the function of ISP_AUX tools downloaded from Selore Site ?

     

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  • Selore Global
    Administrator
    Administrator
    Selore official account
    Selore Global Staff member
    7/13/23, 10:34 AM

    Dear @Alessandro Ciompi 

    As far as I know, they have certain requirements for the computer for this product. For example, it needs the computer to have a USB-C port that is fully functional or a Thunderbolt 3 or Thunderbolt 4 port, because only with these ports, it can support an external monitor. So I think you may need to look at the specific model of your computer first, and then you can check the official website to see if the USB-C port supports video output. Of course, if you're in a position to do so, you can find another computer that explicitly supports video output, such as a surface with a USB-C port or a MacBook iPad with a USB-C port;


    Also, I've looked at the driver on their website, but that one seems to be model-specific and requires a monitor to be connected to work properly in order to upgrade, and your current non-display shouldn't work with that program.


    From my experience, I would probably recommend that you check to see if the problem is with your computer or the product.
    If it's a product problem, you can contact their after-sales staff, who are professionals and can surely take care of it for you!

    Best regards,

    Selore&S-Global Customer Service

    Judy

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