Hello,
My Docking station stop working after 6-7 months of use.
It received no shocks (still at same place, no move).
It's still the same laptop (HP EliteBook 840 G6) that I'm using. The USB-C port of my laptop is still fine, i can use my power alimentation.
Nothing happens after the connection of the dock (no power, no HDMI, no USB).
I'm really disappointed with the lifetime of the product.
Can you please help me?
Regards
Dear @Fabrice Lays ,
We would like to present our deepest apologies for all the inconvenience.
May I ask if you have updated your computer recently?
To better help you solve problem, could you please provide the Amazon order number?
If it is convenient, could you please try connecting the hub to another computer that has a USB-C port and supports video output, to see if it can work normally?
Don't worry, if defective by the item, we will help you solve the problem.
Please contact our after-sale support email (
support@seloreglobal.com)for further help.
Looking forward to your reply.
Warm regards,
Sherlock.
