I have recently updated my laptop and the Selore&S-Global 12-in-1 USB C docking station is not recognised anymore. It was working previously.
I thought it was broken but it works on another (different) laptop.
When I plug it in both USB-C on my laptop, the blue led is off and no device is working e.g. USB mouse
When I plug it to the other laptop USB-C, the blue led is on and connected devices are working.
When I plug it to the main USB-C on my laptop, which is also a power supply, and I plug the power cable into your device, the blue led is on, but the device is still not working, also the laptop is not charging.
Do you have any advice on how this could be fixed?
Thanks for your posting and for taking the time to contact us.
Sorry for the inconvenience caused to you due to the docking station.
Please provide the specific model of the product (product model SEUC on the back of the product begins)
Please tell us if your other computer is Win10
Please reinstall each driver, such as the graphics card and BIOS driver, according to your computer model on the Lenovo website.
If the product is not a problem, only the reason for changing the system caused by the product can not be used, may also be our product firmware problems, our side can go to the development of a new firmware upgrade package when the time will be sent to you to upgrade.
Apologies for the product issue and thank you for giving us a chance to help!
The docking station's USB data interface, such as USB 2.0, USB 3.0, or USB-C device will appear in the Device Manager's Universal Serial Bus Controller.
Now we recommend that you return the graphics card driver. Return to the previous version or the previous version to see if it works. If it still didn't recognize the docking station after returning the previous version, we will send you the firmware of the docking station by email.
You can restore the previous driver by using the rollback option.
Simultaneously press the Windows + X keys on your keyboard. Select Device Manager.
It didn't work. I tried the product again on the other Lenovo laptop I mentioned previously and I could see Device Manager updating with relevant interfaces but it is not the case with my laptop.
I am consistently having a connect/disconnect audio sound. I cannot find a way to resolve the issue. The monitors are well connected in my Selore 6.5 Global and 2 monitors. Others on online conference calls can hear it and it is very distruptive.
