Hi,
Our technical department came across the network breakdown problem last year, and in some device pairings, it will appear a problem like "USB-C Hubs Breaking Ethernet Networks and affects the router." The firmware that we send you is for the problem. But, the network still does not usually work.
Considering we cannot test it in the same network environment, we are sorry that we can only refund you if you accept.
So sorry for the product issue. Please apply for a refund from Amazon. Thank you very much.
Selore&S-Global Customer Service
Judy
